Loyalty Program: Terms of Service
Terms of Service
PLEASE READ THE FOLLOWING CAREFULLY BEFORE USING LOYALTYDOG. THESE TERMS AND CONDITIONS CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND LOYALTYDOG, Ltd (hereafter known as LOYALTYDOG).
You would like to use LoyaltyDog (as defined below) to generate Pass(es) for use by Apple Wallet (Passbook) and any other OS and devices supported. LOYALTYDOG is willing to grant You the use of LoyaltyDog to generate Passes on the terms and conditions set forth in this Agreement.
1. Accepting this Agreement; Definitions
In order to use LoyaltyDog and related services, You must first agree to this Agreement. If You do not or cannot agree to this Agreement, You are not permitted to use LoyaltyDog. You accept and agree to the terms of this Agreement on Your own behalf and/or on behalf of Your company, organisation, educational institution, or agency, instrumentality, or department of the government as its authorized legal representative, by doing either of the following:
– by using the LoyaltyDog service.
“Agreement” means the LoyaltyDog License Agreement, including any attachments and any exhibits thereto which are hereby incorporated by this reference. “Apple” means Apple Inc., a California corporation with its principal place of business at One Infinite Loop, Cupertino, California 95014, U.S.A.
“Documentation” means any technical or other specifications or documentation that LOYALTYDOG, may provide to You for use in connection with LoyaltyDog.
“Pass(es)” means one or more digital passes (e.g., movie tickets, coupons, loyalty reward vouchers, boarding passes, membership cards, etc.) developed by You under this Agreement.
“Pass Type ID” means the combination of an Apple-issued certificate and Push Application ID that is used by You to digitally sign Your Passes and to send Push Notifications to Pass(es) using both LoyaltyDog and Apple services.
“Pass Information” means the text, descriptions, representations or information relating to a Pass that You provide to Your end-users on or in connection with a Pass.
“Apple Wallet (Passbook)” means Apple’s installed iOS feature that has the ability to store and display Passes for use on iOS Products.
“LoyaltyDog” means the online service(s) provided by and maintained by LOYALTYDOG, for the design, production, distribution, management and analysis of Pass(es) for Apple Wallet (Passbook). For purposes of Schedule 1, LoyaltyDog means LOYALTYDOG, . “LOYALTYDOG, ” means LOYALTYDOG Ltd a corporation with its principle place of business in Zichron Yaakov, Israel.
“Push Notification” means a message, including any content or data therein, that You transmit to end-users and that is delivered in Your Pass within Apple Wallet (Passbook).
“You” and “Your” means and refers to the person(s) or legal entity (whether the company, organisation, educational institution, or governmental agency, instrumentality, or department) using LoyaltyDog or otherwise exercising rights under this Agreement. For the sake of clarity, You may authorize contractors to use LoyaltyDog on Your behalf.
2. Use of LoyaltyDog and Restrictions
2.1 Permitted Uses and Restrictions
Subject to the terms and conditions of this Agreement, LOYALTYDOG, hereby grants You, a limited, non-exclusive, personal, revocable, non-sublicensable and non-transferable permission to, Generate, Distribute and Update Pass(es)
(a) Using your own Pass Type ID under the provision that the Passes you generate and distribute are done so in accordance with all legal agreements with both Apple and LOYALTYDOG;
(b) Using LoyaltyDog’s Pass Type ID for the sole purpose, without exception, of evaluation, development and testing of Pass layouts and integration of LoyaltyDog’s API functionality; You understand and agree that passes generated by You, and signed with LoyaltyDog’s Pass Type ID are issued and owned by LOYALTYDOG, in accordance with Apple’s iOS Developer Program License
Agreement Terms and Conditions, and as such must NOT be distributed either publicly or privately by You under any circumstances;
3. Your Obligations
3.2 Use of LoyaltyDog
As a condition to using LoyaltyDog, You agree that: (a) You will only use LoyaltyDog for the purposes and in the manner expressly permitted by this Agreement and in accordance with all applicable laws and regulations; (b) You will not use LoyaltyDog for any unlawful or illegal activity, nor to generate a Pass which would commit or facilitate the commission of a crime, or other unlawful or illegal act; (c) To the best of Your knowledge and belief, Your Pass and Pass Information do not and will not violate, misappropriate, or infringe any third party copyrights, trademarks, rights of privacy and publicity, trade secrets, patents, or other proprietary or legal rights (e.g. photography or image rights, logo rights, third party data rights); (d) You agree that all development of Passes must be in accordance with the terms of this Agreement.
4. Pass Distribution; Marketing Permissions
Subject to the terms of this Agreement, You may distribute Your Passes to end-users by the web, email, or an Application. You understand and agree that Your end-users must accept Your Passes before they will be loaded into Apple Wallet (Passbook) or any other device and can remove Your Passes from Apple Wallet (Passbook) or any other device at any time. By distributing Your Passes in this manner, You represent and warrant to LOYALTYDOG, that Your Passes comply with the terms of this agreement. LOYALTYDOG, shall not be responsible for any costs, expenses, damages, losses (including without limitation lost business opportunities or lost profits) or other liabilities You may incur as a result of distributing Your Passes in this manner. You also indemnify LOYALTYDOG, from any costs, expenses, damages, losses (including without limitation lost business opportunities or lost profits) or other liabilities You may incur as a result of distributing Your Passes in this manner. You will be responsible for attaching or otherwise including, at Your discretion, any relevant end-user usage terms with Your Passes. LOYALTYDOG, will not be responsible for any violations of Your end-user usage terms. You will be solely responsible for all user assistance, warranty and support of Your Passes.
By distributing Your Passes as permitted in this Agreement, You hereby permit LOYALTYDOG, and Apple to use (i) screen shots of Your Pass; (ii) trademarks, logos and images associated with Your Pass; and (iii) Pass Information, for promotional purposes in marketing materials and gift cards, excluding those portions which You do not have the right to use for promotional purposes and which You identify in writing to LOYALTYDOG.
5. LOYALTYDOG’s Right to Review Your Pass
You understand and agree that LOYALTYDOG, reserves the right to review and approve or reject Your Pass(es) at any time during the Term of this Agreement.
6. Liability Disclaimer
LOYALTYDOG SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES ARISING FROM ANY USE, MISUSE, RELIANCE ON, INABILITY TO USE, INTERRUPTION, SUSPENSION, OR TERMINATION OF LOYALTYDOG, APPLE WALLET (PASSBOOK), YOUR PASS ID, YOUR PASSES, OR ANY SERVICES PROVIDED IN CONNECTION THEREWITH, INCLUDING BUT NOT LIMITED TO ANY LOSS OR FAILURE TO DISPLAY YOUR PASS IN APPLE WALLET (PASSBOOK) OR ANY END-USER CLAIMS ARISING FROM ANY USE OF THE FOREGOING BY YOUR ENDUSERS.
To the extent permitted by applicable law, You agree to indemnify and hold harmless, LOYALTYDOG, its directors, officers, employees, independent contractors and agents (each a “LOYALTYDOG, Indemnified Party”) from any and all claims, losses, liabilities, damages, taxes, expenses and costs, including without limitation, attorneys’ fees and court costs (collectively, “Losses”), incurred by a LOYALTYDOG, Indemnified Party and arising from or related to any of the following: (i) Your breach of any certification, covenant, obligation, representation or warranty in this Agreement; (ii) any claims that Your Pass or Pass Information violate or infringe any third party intellectual property or proprietary rights; (iii) LOYALTYDOG’s permitted use, promotion or delivery of Pass, Pass Information, metadata, related trademarks and logos, or images and other materials that You provide to LOYALTYDOG, under this Agreement; (iv) any claims, including but not limited to any end-user claims, regarding Your Pass, Pass Information, or related logos, trademarks, content or images; or (v) Your use Pass, Pass Information, metadata or Your development and distribution of any Application or Pass.
To the extent permitted by law, You hereby agree to indemnify, defend and hold harmless each LOYALTYDOG, Indemnified Party from any Losses incurred by such LOYALTYDOG, Indemnified Party by reason of any such use.
8. Fees and Payment
As consideration for the rights granted to You under the Agreement, You agree to pay LOYALTYDOG, the requisite monthly fees as set forth from time to time by LoyaltyDog. The fees are non refundable. Any taxes that may be levied on the LoyaltyDog software or Your use of it shall be Your responsibility. LOYALTYDOG, reserves the right to modify the fees and other charges for the subsequent Renewal Subscription Term upon notice to You no less than thirty (30) days prior to the beginning of such Renewal Subscription Term.
9. Term and Termination
The Term of this Agreement shall extend until one (1) month after the original activation date of Your subscription account (“Effective Date”). Thereafter, subject to Your compliance with the terms of this Agreement, the Term will automatically renew for payment for successive terms, unless sooner terminated in accordance with this Agreement. An Invoice will be sent to You upon renewal.
This Agreement and all rights granted by LOYALTYDOG, hereunder and any services provided hereunder will terminate, effective immediately upon notice from LOYALTYDOG: (a) if You fail to comply with any term of this Agreement and fail to cure such breach within 30 days after becoming aware of or receiving notice of such breach; (b) if You become insolvent, fail to pay Your debts when due, dissolve or cease to do business, file for bankruptcy, or have filed against You a petition in bankruptcy; or (c) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, LOYALTYDOG, may also terminate this Agreement, or suspend Your rights to use LoyaltyDog, if You fail to accept any new Agreement terms.
Either party may terminate this Agreement for its convenience, for any reason or no reason, effective 30 days after providing the other party with written notice to [email protected] of its intent to terminate.
10. No Warranty
The LoyaltyDog services may contain inaccuracies or errors that could cause failures or loss of data. LOYALTYDOG, or its licensors, may provide or make available through LoyaltyDog certain web based applications, service related software, certificate issuance services, or other services for Your use (collectively the “Services” for purpose of section 6 and 10). LOYALTYDOG, and its licensors reserve the right to change, suspend, remove, or disable access to any Services (or any part thereof) at any time without notice. In no event will LOYALTYDOG, or its licensors be liable for the removal of or disabling of access to any such Services. LOYALTYDOG, or its licensors may also impose limits on the use of or access to certain Services, or may remove the Services for indefinite time periods or cancel the Services at any time and in any case and without notice or liability.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE USE OF LOYALTYDOG SOFTWARE, SECURITY SOLUTION AND ANY SERVICES IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IF WITH YOU. THE LOYALTYDOG SOFTWARE, SECURITY SOLUTION AND ANY SERVICES ARE PROVIDED “AS-IS” AND “AS AVAILABLE”. WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LOYALTYDOG, LOYALTYDOG’S AGENTS AND LOYALTYDOG’S LICENSORS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LOYALTYDOG SOFTWARE, SECURITY SOLUTION AND SERVICES EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TIMELINESS AND NON INFRINGEMENT OF THIRD PARTY RIGHTS. LOYALTYDOG DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE LOYALTYDOG SOFTWARE, SECURITY SOLUTION OR SERVICES, THAT THE OPERATION OF THE LOYALTYDOG SOFTWARE, SECURITY SOLUTION, OR THE PROVISION OF SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, THAT DEFECTS OR ERRORS IN THE LOYALTYDOG SOFTWARE, SECURITY SOLUTION OR SERVICES WILL BE COMPATIBLE WITH FUTURE APPLE PRODUCTS, SERVICES OR SOFTWARE OR ANY THIRD PARTY SOFTWARE, APPLICATIONS OR SERVICES, OR THAT ANY INFORMATION STORED OR TRANSMITTED THROUGH ANY LOYALTYDOG SOFTWARE OR SERVICE WILL NOT BE LOST, CORRUPTED OR DAMAGED. YOU ACKNOWLEDGE THAT THE LOYALTYDOG SOFTWARE AND SERVICES ARE NOT INTENDED OR SUITABLE FOR USE IN SITUATIONS OR ENVIRONMENTS WHERE ERRORS, DELAYS, FAILURES OR INACCURACIES IN THE TRANSMISSION OR STORAGE OF DATA OR INFORMATION BY OR THROUGH THE LOYALTYDOG SOFTWARE OR SERVICES COULD LEAD TO DEATH, PERSONAL INJURY, OR FINANCIAL, PHYSICAL, PROPERTY OR ENVIRONMENTAL DAMAGE. NO ORAL OR WRITTEN
INFORMATION OR ADVICE GIVEN BY LOYALTYDOG OR A LOYALTYDOG AUTHORISED REPRESENTATIVE WILL CREATE A WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. SHOULD THE LOYALTYDOG SOFTWARE, SECURITY SOLUTION OR SERVICES PROVDE DEFECTIVE YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
Location data as well as any maps data provided by any Services or software is for basic navigational purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environment damage. Neither LOYALTYDOG, nor any of its licensors guarantees the availability, accuracy, completeness, reliability, or timeliness of location data or any other data or information displayed by any Services or software.
Any notices relating to this Agreement shall be in writing. Notices will be deemed given by LOYALTYDOG, when sent to You at the email address or mailing address You provided during the registration process. All notices to LOYALTYDOG, relating to this Agreement will be deemed given when sent by you at the email [email protected]. You consent to receive notices by email and agree that any such notices that LOYALTYDOG, sends You electronically will satisfy any legal communication requirements. A party may change its email or mailing address by giving the other written notice as described above.
12. Changes to the Agreement
LOYALTYDOG, may change the terms of this Agreement at any time. You will receive a notice of the changes to this Agreement. Continued use of the LoyaltyDog platform will express acceptance and agreement to the new terms of this Agreement. If You do not agree to new terms, Your use of the LoyaltyDog will be suspended or terminated by LOYALTYDOG. You agree that Your acceptance of such new Agreement terms may be signified electronically, including without limitation, by Your checking a box or clicking on an “agree” or similar button.
1 Appointment of Agent
1.1 You hereby appoint LOYALTYDOG, as Your worldwide agent for the delivery of the Passes to end-users, during the Delivery Period. You hereby acknowledge that LOYALTYDOG, will deliver the Passes to end-users for You and on Your behalf. For purposes of this Schedule 1, the term “Passes” includes any additional permitted functionality, content or services provided by You.
1.2 In furtherance of LOYALTYDOG’s appointment under Section 1.1 of this Schedule 1, You hereby authorize and instruct LOYALTYDOG, to:
(a) provide hosting services to You, in order to allow for the storage of, and end-user access to, the Passes and to enable third party hosting of such Passes solely as otherwise licensed or authorized by LOYALTYDOG;
(b) allow end-users to access and re-access copies of the Passes, so that end-users may acquire from You and electronically download those Passes.
(c) use (i) screen shots of the Passes; (ii) trademarks and logos associated with the Passes; and (iii) Pass Information, for promotional purposes in marketing materials;
(d) otherwise use Passes, Pass Information and associated metadata as may be reasonably necessary in the delivery of the Pass in accordance with this Schedule 1. You agree that no royalty or other compensation is payable for the rights described above in Section 1.2 of this Schedule 1.
1.3 The parties acknowledge and agree that their relationship under this Schedule 1 is, and shall be, that of principal and agent, and that You, as principal, are, and shall be, solely responsible for any and all claims and liabilities involving or relating to, the Passes, as provided in this Schedule 1. The parties acknowledge and agree that Your appointment of LOYALTYDOG, as its agent under this Schedule 1 is non-exclusive.
1.4 For purposes of this Schedule 1, the “Delivery Period” shall mean the period beginning on the Effective Date of the Agreement, and expiring on the last day of the Agreement or any renewal thereof; provided, however, that LOYALTYDOG’s appointment as Your agent shall survive expiration of the Agreement for a reasonable phase-out period not to exceed thirty (30) days and
further provided that, solely with respect to Your end-users, subsections 1.2(b), (c), and (d) of this Schedule 1 shall survive termination or expiration of the Agreement unless You indicate otherwise pursuant to sections 3.1 and 5.2 of this Schedule 1.
2. Ownership and Delivery of the Passes to End Users
You acknowledge and agree that LOYALTYDOG, in the course of acting as agent for You, is hosting, or pursuant to Section 1.2(b) of this Schedule 1 may enable authorized third parties to host, the Pass(es), and is allowing the download of those Pass(es) by end-users, on Your behalf. The parties acknowledge and agree that LOYALTYDOG, shall not acquire any ownership interest in or to any of the Passes or Pass Information, and title, risk of loss, responsibility for, and control over the Pass(es) shall, at all times, remain with You. LOYALTYDOG, may not use any of the Passes or Pass Information for any purpose, or in any manner, except as specifically authorized in this Schedule 1.
3. Content Restrictions
3.1 You represent and warrant that: (a) You have the right to enter into this Agreement, to reproduce and distribute each of the Passes, and to authorize LOYALTYDOG, to permit end-users to download and use each of the Pass(es); (b) none of the Passes, or end-users’ permitted uses of those Passes, violate or infringe any patent, copyright, trademark, trade secret or other intellectual property or contractual rights of any other person, firm, corporation or other entity and that You are not submitting the Licensed Applications to LOYALTYDOG, on behalf of one or more third parties; (c) each of the Passes is authorized for distribution, use in, export to, and import into each of the countries designated by You under Section 2 of this Schedule 1, in accordance with the laws and regulations of those countries; (d) none of the Passes contains any obscene, offensive or other materials that are prohibited or restricted under the laws or regulations; (e) all information You provide is accurate and that, if any such information ceases to be accurate, You will promptly update it to be accurate; and (f) in the event a dispute arises over the content of Your Pass or use of Your intellectual property on the Pass, You agree to follow LOYALTYDOG’s Pass dispute process on a non-exclusive basis and without any party waiving its legal rights.
4. Responsibility and Liability
4.1 LOYALTYDOG, shall have no responsibility for the installation and/or use of any of the Passes by any end-user. You shall be solely responsible for any and all end-user assistance and support with respect to each of the Passes.
4.2 You shall be solely responsible for, and LOYALTYDOG, shall have no responsibility or liability whatsoever with respect to, any and all claims, suits, liabilities, losses, damages, costs and expenses arising from, or attributable to, the Passes and/or the use of those Passes by any enduser, including, but not limited to:
(i) claims of breach of warranty;
(ii) product liability claims; and
(iii) claims that any of the Passes and/or the end-user’s possession or use of those Passes infringes the copyright or other intellectual property rights of any third party.
5.1 This Schedule 1, and all of LOYALTYDOG’s obligations hereunder, shall terminate upon the expiration or termination of the Agreement.
5.2 In the event that You no longer have the legal right to distribute the Passes, or to authorize LOYALTYDOG, to allow access to those Passes by end-users, in accordance with this Schedule 1, You shall promptly notify LOYALTYDOG.
5.3 LOYALTYDOG, reserves the right to cease allowing download by end-users of the Passes at any time, with or without cause, by providing notice of termination to You. Without limiting the generality of this Section 5.3, You acknowledge that LOYALTYDOG, may cease allowing download by end-users of some or all of the Passes if LOYALTYDOG, reasonably believes that: (i) those Passes and/or any end-user’s possession and/or use of those Passes, infringe patent, copyright, trademark, trade secret or other intellectual property rights of any third party; or (ii) the distribution and/or use of those Passes violates any applicable law in any country. An election by LOYALTYDOG, to cease allowing download of any Pass, pursuant to this Section 5.3, shall not relieve You of Your obligations under this Schedule 1.
5.4 You may invalidate any or all of the Passes at any time, and for any reason, by using the tools provided, except that, with respect to Your end-users, You hereby authorize and instruct LOYALTYDOG, to fulfill sections 1.2(b), (c), and (d) of this Schedule 1, which shall survive termination or expiration of the Agreement unless You indicate otherwise pursuant to sections 3.1 and 5.2 of this Schedule 1.
6.0. Compliance with privacy laws
The App Provider makes the following additional commitments, representations, and warranties to Customer:
6.1 The App Provider will only process Customer Data and Personal Information on behalf of, and as Service Provider of, the Customer, and not collect, retain, use, or disclose that data for any purpose other than to perform the App Provider’s obligations under this Agreement, as permitted under CCPA and other applicable privacy and data protection laws (collectively, “Privacy Laws”). In no event will the App Provider “sell” (as defined by Privacy Laws) any such personal information.
6.2 The App Provider will not collect, use, retain, disclose, sell, or otherwise make Customer Data or Personal Information available for App Provider’s own commercial purposes or in a way that does not comply with the CCPA or other Privacy Laws.
6.3 App Provider will limit personal information collection, use, retention, and disclosure to activities reasonably necessary and proportionate to provide the Services set forth in the Agreement or another compatible operational purpose.
7. Data subject rights – assistance with requests
7.1 App Provider will reasonably cooperate and assist Customer with meeting Customer’s CCPA and Privacy Law compliance obligations and respond to CCPA-related inquiries, including responding to verifiable consumer requests, taking into account, the nature of App Provider’s processing, and the information available to App Provider. App Provider will make available to Customer, in a manner consistent with the functionality of the Service and App Provider’s role as a Service Provider of Personal Information of data subjects, the ability to fulfill data subject requests to exercise their rights under Privacy Laws.
7.2 If App Provider receives a request from Customer’s data subject to exercise one or more of its rights under Privacy Laws in connection with the Services, App Provider will redirect the data subject to make its request directly to Customer. Customer will be responsible for responding to any such request including, where possible, by using the functionality of the Services. App Provider shall comply with reasonable requests by Customer to assist with Customer’s response to such a data subject request.
7.3 App Provider must notify the Customer immediately if it receives any complaint, notice, or communication that directly or indirectly relates either party’s compliance with Privacy Laws relating to provisioning of the Service
8. Legal Consequences
The relationship between You and LOYALTYDOG, established by this Schedule 1 may have important legal consequences for You. You acknowledge and agree that it is Your responsibility to consult with Your legal advisors with respect to Your legal obligations hereunder.